Privacy Policy for Broadbent Design Studio

Effective Date: June 26, 2025

Broadbent Design Studio (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information, including through our SMS communications, in compliance with applicable laws and regulations.

1. Information We Collect

We collect information you provide directly, such as:

  • Contact Information: Name, phone number, email, or address when you email us at info@broadbentdesignstudio.com to engage our services or receive SMS for project-related updates (e.g., scheduling, progress, material coordination).

  • Communication Data: Messages sent to/received from our Zoom Phone SMS service.

  • Website Data: Information collected via our Squarespace website (e.g., cookies for analytics).

2. SMS Communications

We use Zoom Phone SMS to send project-related messages to customers, vendors, and suppliers who have opted in. These include:

  • Appointment reminders (e.g., site visits).

  • Project updates (e.g., milestones, delays).

  • Vendor/supplier coordination (e.g., delivery confirmations).

  • Contractor task assignments.

SMS Opt-In

By providing your phone number via email to info@broadbentdesignstudio.com or during consultations, you consent to receive SMS messages for project updates, up to 10 messages per month, varying based on project needs. Message and data rates may apply.

Opt-Out and Help

  • Reply STOP to any SMS to unsubscribe.

  • Reply HELP for support or visit www.broadbentdesignstudio.com.

  • Consent is optional and can be revoked at any time.

3. How We Use Your Information

We use your information to:

  • Send project-related SMS updates.

  • Coordinate with vendors, suppliers, and contractors

  • Comply with legal obligations.

4. Data Sharing

We do not sell your personal information. No mobile information will be shared with third parties/affiliates for marketing/ promotional purposes.

5. Data Security

We implement reasonable measures to protect your information, including encryption for SMS data and secure hosting via Squarespace. However, no method is 100% secure.

6. Your Rights

You may:

  • Request access to or deletion of your personal data.

  • Opt out of SMS by replying STOP or emailing info@broadbentdesignstudio.com.

  • Update your preferences via info@broadbentdesignstudio.com.

7. Cookies and Tracking

Our Squarespace website uses cookies for analytics and functionality. You can manage preferences via your browser settings. See Squarespace’s Cookie Policy for details.

8. Third-Party Links

Our website may link to external sites (e.g., Zoom, vendors). We are not responsible for their privacy practices.

9. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect their data.

10. Changes to This Policy

We may update this policy. Changes will be posted here with an updated effective date.

11. Contact Us

For questions or to exercise your rights, contact:

  • Email: info@broadbentdesignstudio.com

  • Website: www.broadbentdesignstudio.com

This policy ensures compliance with 10DLC requirements for SMS campaigns and applicable privacy laws.